Leisure Operations Manager

Royal Tunbridge Wells, Kent

CT Travel Group are looking for a Leisure Operations Manager to join our Leisure team, working across both our Tunbridge Wells and Maidstone offices.

Main Purpose of the Role:

This is an exciting new role at Pettitts Travel, overseeing the day-to-day running of the department in both our Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.

Key Accountabilities:

  • Proactively manage, develop and support the Sales and After Sales teams. Full responsibility for day to day team management.
  • Responsible for daily allocation of enquiries and pipeline monitoring.
  • Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams. Identify skills/knowledge gaps.
  • Measure and communicate individual sales performance and regularly review with Head of Department.
  • Motivate and encourage the team to perform consistently and reach set targets.
  • Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication.
  • Proofread quotes, add value and uphold our brand guidelines.
  • Manage customer service queries, recognition and complaints proactively.
  • Carry out regular reporting and analysis of data to provide the Head of Department.
  • Manage and take part in an out of hours call rota (usually one week per month).
  • Occasional weekend/evening work may be required on a fair rota basis.

Skills & Experience:


  • Proven sales track record and commercially driven.
  • Expertise in tailor-made travel.
  • Strong destination knowledge, covering popular Pettitts locations.
  • Excellent organisational skills.


  • GDS experience.



  • A competitive salary based on skills and experience
  • Opportunities for career growth and personal development
  • 10-minute walk from mainline station (50 minutes from London mainlines)
  • Use of onsite staff gym with weekly instructor-led classes and yoga (free of charge)
  • Wellbeing days throughout the year
  • Free fruit and healthy snacks
  • Social events throughout the year
  • Informal dress code
  • Staff relaxation area with TV & pool table
  • Staff discount on worldwide holidays
  • Staff rewards and discount schemes
  • 22 days holiday per year, plus public holidays – increasing with length of service to 27 days
  • Company Reward Scheme for milestone Anniversaries with the company
  • Work for an Investors in People employer and Company awarded the ‘Best Business 25+ Employees’ in the Times of Tunbridge Wells Business Awards 2019

Apply Now

In order to apply for this career opportunity, please send us your CV at the email address listed below.