Groups and Events Consultant

Royal Tunbridge Wells

CT Travel Group are looking for a Groups and Events Consultant to join their Groups and Events team in the Tunbridge Wells office in Kent.

Main purpose of the role

To develop and maintain fantastic client relationships through the delivery of great service and by doing so, contributing to the overall success of the Groups and Events team.

Key Accountabilities:
• To be the first point of contact for our clients with regards to all enquiries and the maintenance of ongoing client relationships
• To ensure that turnaround times are met, and that information provided to clients is accurate
• To take a put together client proposals – always ensuring that proposals are relevant, accurate, commercially viable and stand out. It is essential to always demonstrating fantastic destination knowledge
• To make both individual and group bookings (air, rail, hotels) and all ground travel arrangements liaising with appropriate DMCs as required
• Identifying opportunities for add on services and events using your destination knowledge and commercial awareness
• To provide excellent service to our clients – always being the face of the business, being punctual, accurate and responding to the client requests
• To follow up with clients to gain feedback and to support the process of ongoing business
• To always be looking for opportunities to seek new business and to work with the Business Development Manager where appropriate
• To travel with clients as required and to be on site handling all issues that may arise

What do you bring?
• You have previous experience of working for a tour operator or travel agency and have strong GDS knowledge
• Excellent presentation and negotiation skills
• You demonstrate excellent organizational and relationship building skills
• You have fantastic attention to detail
• You are great at communicating effectively – both verbally and in writing
• You demonstrate strong destination knowledge
• You are professional in your approach and will always represent the
Company brand well
• You are flexible in your approach to working – in the variety of
work you do, in relation to supporting your colleagues and in terms
of the hours you are prepared to work when required across events
• You have a proactive approach – you are calm under pressure and
have a ‘common sense’ approach to problem solving
• You are able to travel with clients as required by the business
(sometimes at short notice) and to work across weekends and
evenings if required
• You have proven experience of working to deadlines and of being
• You are extremely IT savvy – you are competent in using the full
range of Microsoft Office products (including PowerPoint, Excel and
Word), online meeting tools (E.g. Teams and Slack) as well as web-based
sharing tools (E.g. Google Docs)
• You are career focused with ambitions to further develop your
career in groups and events

• A competitive salary based on skills and experience
• Opportunities for career growth and personal development
• 10-minute walk from mainline station (50 minutes from London mainlines)
• Free use of onsite staff gym with personal training sessions every Friday
• Wellbeing days throughout the year
• Free fruit and healthy snacks
• Social events throughout the year
• Informal dress code
• Staff relaxation area with TV & pool table
• Staff discount on worldwide holidays
• Staff rewards and discount schemes
• 22 days holiday per year, plus public holidays – increasing with length of service to 27 days
• Company Reward Scheme for milestone Anniversaries with the company
• Located in Tunbridge Wells – ranked in the Top 10 happiest places to live, in the UK, in 2018!

Apply Now

In order to apply for this career opportunity, please send us your CV at the email address listed below.