Client Support Consultant

Royal Tunbridge Wells, Kent

CT Travel Group are looking for a Client Support Consultant to join the CST team in the Tunbridge Wells office in Kent.

Main purpose of the role

To ensure all services booked by the Corporate team are invoiced out in a timely, efficient and accurate manner. The role also includes daily reporting to ensure accurate figures and responding to client and colleague invoice queries. This is an entry level role with the review to career progress through the business.

Key Accountabilities:

  • Invoicing for flights, hotels, cars, passports, visas & ancillaries and out of hours calls. Also responsible for bespoke weekly invoicing
  • Running scheduled reports, including
    • Daily Figures report
    • Daily HX ticket report
    • Daily BSP ticket report and cross check (TJQ)
    • Daily LCC ticket report and cross check
    • Daily Rail ticket report and cross check (Rail TJQ)
    • Daily Online hotel bookings prepayment check
    • Bespoke Weekly Travel report
    • Weekly uncollected TOD report
    • Monthly Client Travel Bookers report
    • Monthly Client Rail report
    • Monthly corporate folder queries
    • Monthly Star Alliance report
  • Assisting with Implementation – forms/workbook/company profiles/traveller profiles/corporate rewards/Dolphin fees
  • General administrative tasks, including daily franking of post, answering Reception phone calls and distributing post and parcels

Skills & Experience:

Essential:

  • Interest in working in a corporate travel business
  • Willingness to learn in a fast-paced environment
  • Ability to work individually and as a full team player
  • Good working knowledge of all MS Office packages
  • Excellent time-keeping skills
  • Excellent communication skills, both verbal and written
  • Attention to detail and high levels of accuracy
  • Self-motivated
  • Good personal presentation skills, representing the Company well on the phone or as a first point of contact for visitors
  • Ability to multitask and prioritise

Desirable:

  • Knowledge of the travel industry, possible gained through travel and tourism college studies

Qualifications:

Essential:

  • GCSE C or above in English & Maths (or equivalent)

Benefits:

  • A competitive salary based on skills and experience
  • Opportunities for career growth and personal development
  • 10-minute walk from mainline station (50 minutes from London mainlines)
  • Use of onsite staff gym with weekly instructor-led classes and yoga (free of charge)
  • Wellbeing days throughout the year
  • Free fruit and healthy snacks
  • Social events throughout the year
  • Informal dress code
  • Staff relaxation area with TV & pool table
  • Staff discount on worldwide holidays
  • Staff rewards and discount schemes
  • 22 days holiday per year, plus public holidays – increasing with length of service to 27 days
  • Company Reward Scheme for milestone Anniversaries with the company
  • Work for an Investors in People employer and Company awarded the ‘Best Business 25+ Employees’ in the Times of Tunbridge Wells Business Awards 2019

Apply Now

In order to apply for this career opportunity, please send us your CV at the email address listed below.

careers@cttravelgroup.co.uk